About Company

It is the main priority of Naniworld Services to provide clients with top quality customer service, people support and various call center services across the globe.

The idea of Naniworld was conceived in 2019 and birthed in 2021 with the sole aim of changing the status quo and proffering excellence in customer service delivery. We have dedicated and well-trained group of agents who are able to consistently provide excellent services delivered in a timely, professional and cost-effective manner. Whatever a client's customer relations goals are: quantifying sales leads, responding to ad inquiries, market research, or general information requests, we have the people with the expertise to professionally service those needs.

We achieve this by effectively balancing the three main ingredients of customer service i.e. • People • Processes & • Technology


Naniworld Services aims to blend into various market categories. We will be working as a first level help desk for a number of small to medium companies, and be taken on short-term or long projects such as customer support, live chat support and technical support for various clients. We also have the passion to extend our services worldwide and serve clients from different parts of the world.

Ours is a boutique digital telephony and marketing firm that influences customer buying decisions and improves net loyalty for clients. Beyond driving calls, our call center provides customer satisfaction surveys and feedback for our clients. Our customer service offerings include staff and management training on the ability to use positive language to drive company’s vision.

We will adapt our operation to meet unique business process requirements as well as company’s corporate culture and with strategy company’s growth and performance in mind, we will hire, train and manage a team of customer service agents to strengthen the contact center operations of companies and promote organizational efficiency. With our expertise, highly skilled and experienced customer service outsourcing professionals, and strong focus on operational excellence, our clients can go to sleep while we create magic.

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Words in Gold

Nene is a strategist and a first hand proven team player.She proved to be a compassionate team leader when i worked as a staff, with her as the HR.

I remember my weakness being made strenght most of the time I had to speak personally with her, she was a mother figure who was ready to listen and encourage me at all time.I recommend whatever service she has to render anytime without a second thought.

I would love to work with her again and again.

Downloadables

Our Core Values

Excellence in customer relationship

Our Vision

Being the world’s leading BPO and contact center company, providing 100% satisfaction for our clients and our clients clients whilst unlocking the power of intellectual capital.


Our Mission Statement

To help our clients grow their businesses by providing nearshore solutions that delivers a talented workforce with top quality services and outsourcing customer satisfaction.


How We Work

** 24hrs Customer Service ** Staff Outsourcing
** Exceptional Customer Service Training ** Digital marketing

Excellence

100%

Innovation

90%

Result Focused

100%

Trust and Integrity

100%

Team Spirit

95%

Our Tenets

What we deposit, teach and preach to our trainees are what makes them extraordinary in their integrated workplaces amidst contemporaries.

Clear Business Communication

Our trainees can be the most empathetic, professional, and positive people in the business, they also are able to communicate well with customers. We hire good communicators and commit to training everyone on your customer service team.

Attentiveness

Our trainees will surprise your customers by being fully present and turning their complete attention to their plight. They don’t have to scrap the canned responses, but use them as guidelines rather than word-for-word scripts.

Empathy

No list of good customer service skills is complete without empathy. Empathy is the ability to understand another person’s emotions and to understand their point of view. Our trainees believe that 70% of buying experiences are based on how the customer feels they are being treated.

Patience

If you think dealing with unhappy customers is a pain, just wait until they make your whole department ornery. Instead, breathe. Our trainees realize that this person’s anger has little to do with you, and that they have the chance to turn their day — and their problem — into something positive.

Adaptability

Expectedly, our CRM trainees are equipped to handle this challenge by integrating ticket sources and making customer information available no matter what channel they are using. Our customer service reps possess that same mental flexibility to respond to a variety of situations in whichever way your customers prefer at the moment.

Persuasion

Every day, our reps turn problems into solutions and fair-weather customers into loyal brand evangelists. Think they don’t need to be persuasive to get the job done? Believe it or not, our trainees know that 74% of consumers say they’ve spent more with a company because of positive service experiences.